Bambu Lab

渠道技术支持-亚太(英语)

Bambu Lab  •  Onsite  •  4 months ago
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Job Description

渠道技术支持-亚太(英语)深圳全职客户关系职位描述1. 收集亚太区用户设备使用、售后及保修相关反馈与痛点,同步至相关部门。
2. 监控亚太区在线服务质量,协助处理代理商、服务商相关问题及本地资源升级工单。
3. 审核服务商翻新维修工单,定期提报财务及备件结算材料。
4. 负责内部跨部门沟通,推进亚太区域相关工作协同落地。职位要求1. 本科及以上学历,用户体验、客户服务或智能硬件相关经验优先。
2. 熟悉亚太区市场及服务规范,英语流利。
3. 具备基础数据分析能力,善于发现问题并提出解决方案,熟练使用办公软件。
4. 责任心强、跨部门沟通能力突出,了解亚太区多元文化,能适应快节奏工作。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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