Bambu Lab

渠道技术支持-拉美(葡语)

Bambu Lab  •  Onsite  •  4 months ago
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Job Description

渠道技术支持-拉美(葡语)深圳全职客户关系职位描述1. 为巴西市场提供远程技术支持,确保及时响应客户请求,有效解决技术咨询、故障排除案例及相关问题;
2. 为巴西当地经销商和代理商开展产品培训并提供维修支持;
3. 监督和管理巴西当地的授权服务提供商(ASP),包括维修周转时间(TAT)、备件库存管理、服务质量和客户满意度。职位要求1. 精通葡萄牙语,且精通英语或中文,两者均作为日常通过电子邮件、聊天、电话和其他支持渠道进行沟通的工作语言;
2. 有3D打印的实践经验或浓厚兴趣者优先;
3. 熟悉标准的在线和电话客户支持流程,能够快速学习、适应并按照公司要求实施新的工作流程;
4. 有耐心、注重细节,对产品有浓厚兴趣,具备以客户为中心的服务意识,以及扎实的逻辑和分析思维能力;
5. 接受优秀应届生,葡语流利理工科专业优先。
工作地点:优先base深圳(作息按照国内)。其次可接受base巴西的外国人或者华人。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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