XPENG

国际客户服务与运营 - 实习生

XPENG  •  Guangzhou, CN (Onsite)  •  5 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

国际客户服务与运营 - 实习生广州实习互联网 / 电子 / 网游职位描述岗位职责:
1. 协助国际客户服务与运营团队进行海外呼叫中心选商、建站及项目管理,包括服务需求整理、海外竞品服务调研、海外供应商对接、知识准备、系统搭建等相关工作;
2. 协助进行海外客户满意度和NPS管理,包括指标健康度监测、数据采集、整理、分析,协助NPS调研和输出NPS报告;
3. 协助进行海外客诉管理,包括典型客诉问题识别、风险事件预警及超时处理升级等;
4. 负责客户服务流程优化,联合各业务部门提升全流程客户服务体验;
5. 协助安排例行会议、输出会议纪要及其他委派任务。
能力要求:
1. 英语六级或以上,优秀的英文听说读写能力,出色的中英文理解能力(有海外留学经验者优先);
2. 对客户服务体验、客户关系管理等领域有热情,对数据敏感,有较强的洞察力和逻辑分析能力;
3. 具备团队合作精神,善于跨部门沟通,有独立思考及解决问题的能力,有强大的自我学习能力;
4. 执行力强,有责任心,工作严谨细致;
5. 对新能源汽车感兴趣或对智能科技充满热情的同学优先。
到岗要求:
1. 一周保证4天及以上到岗,可连续实习6个月以上,能长期实习期者优先。职位要求-- 投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
Social Media